Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details.
We may collect the following types of personal information:
We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:
Where you choose to provide your credit card to pay for Drawboard products and services, we do not store your card data. Your card data is handled in on of three ways:
We may collect, hold, use and disclose your personal information for a number of purposes, such as:
We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.
We may also share or publish aggregate information that does not specifically identify you, such as statistical information about how our users use our products or their demographical characteristics.
We and/or our carefully selected business partners may send you direct marketing communications and information about our products and services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by using the opt-out facilities provided in communications or our products and services, or by contacting us directly using the details provided below.
We may disclose and store personal information outside of Australia to third party suppliers, technology partners and cloud providers located in Canada, the United States of America, South-East Asia and India.
When you provide your personal information to us, you consent to the disclosure and storage of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.
We may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain information about your use of our websites, products and services, such as which pages you visit, your engagment with the websites, products or services, the time and date of your visit and the IP address assigned to your computer.
We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, we do not share your email address with our marketing automation tools, but instead we share a pseudo-identity that only our cloud system can decrypt. However, no security controls are 100% effective and we cannot ensure, warrant or guarantee the security of your personal information.
You can access the personal information we hold about you by contacting us using the details below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Privacy Officer firstname.lastname@example.org
Effective: 3rd of October 2016